Shipping policy

Processing time
All orders are processed within 1-3 business days. You'll receive a confirmation email with tracking information as soon as your order ships.

Delivery time
Standard shipping typically takes 7-14 business days from the date of dispatch. We partner with reliable fulfilment centres to bring you quality products at the best possible price, which means delivery times are slightly longer than express domestic shipping — but the wait is worth it.

Shipping cost
Free standard shipping on all orders.

Order tracking
Once your order has shipped, you'll receive a tracking link via email so you can follow your package every step of the way.

Delays
While we aim to meet the estimated delivery windows above, occasional delays can occur due to customs processing, courier delays, or high demand periods. We appreciate your patience and will keep you updated if anything changes with your order.

Questions about your order?
Contact us at luvael.contact@gmail.com with your order number and we'll help right away.